Frequently Asked Questions

What makes Express Car Transport Different?

Express Car Transport as an interstate car transportation specialist, features a highly technical and well-maintained fleet of carriers, a team of professional drivers, and exceptional customer services. It guarantees the security, safety, and integrity of your vehicles. With years of industry experience, expertise, and satisfied clients nationwide, we boast the excellence of our premium-quality transportation solution for you.

Which Type of vehicles do Express Car Transport transit?

As one the leading car carriers, Express Car Transport specialises in the shipment of different types of vehicles, such as cars, boats, caravans, jet skis, motorhomes, trailers, motorcycles, trucks, and many other commercial machineries. You can contact us directly if your vehicle is not listed here or for further information.

Do you provide transportation service to non-moving and non-registered vehicles?

We provide relocation service to all types of automobiles, including unregistered and immobile vehicles. We will document a detailed description of your vehicle if it is unregistered at the time of booking. To ensure safe and secure service, we will list the numbers of the registration plates for identification purpose.

How can we know about transit and delivery details?

At the time of booking, we will confirm the estimated time required for the collection and delivery of your car. We value your time and delivering your automobile on time is our top-most priority. Transit times may vary depending on unforeseen circumstances that can arise during the transportation process. We have a 24-hour emergency contact and designated tracking system to help you with the updates on the progress of the transit process.

Can I track my car while in transit?

You can track your automobile while in transit. We will send you the tracking details on the confirmation of your booking with us.

What information do I need to book your service?

You will have to provide us with the detail information regarding colour, model, VIN or rego (in case of unregistered cars), pick up and delivery date, contact number, contact name, and addresses. You can either make an online booking or contact our staff to arrange a booking for you.

Do you pick up cars from auction houses?

Yes, we collect cars or other vehicles from auction houses. To avoid delay with the collection of cars, we will require you to help us with the following details:
  • Invoice/winning bid email
  • Copy of driver’s licence
  • Letter of authority to collect
You need to email us the documents in the form of a PDF attachment file.

Can I change pick up or drop off date after the booking confirmation?

Yes, you can change your pick up or drop off date even after the confirmation of your booking. You will have to notify us with sufficient time in hand. You need to email at our office regarding the changes, and we will manage the rest.

Do you provide transportation service to the damaged cars?

Yes, we transport your damaged cars. You will have to notify us about the extent of damage by sending pictures or any other means. It will help you to estimate the quote accordingly.

Can someone else pick up my car at destination?

Yes, in case if you can’t arrive at the destination on time or you are selling the car, someone else can pick up your car. You will require to provide us with the contact number and the full name of the person you have nominated, as per the licence.

How much notice is required to move a truck?

We allow 1-2 days’ notice for our new clients. If your truck requires collection today and immediate delivery, you can give us a ring, and we will make it happen for you.

Do you give a fixed collection and delivery time?

Yes, when you confirm that your vehicle is ready to collect, we will provide you with a fixed collection and delivery schedule based on your convenience.

Do you collect and deliver trucks or vans to and from rural locations?

Yes, we collect your vehicle from anywhere in Australia, including country and metro locations and deliver it door to door or depot to depot. You can contact us now to get an obligation free quote from our expert.

My van is unregistered, do you still transport it?

We give relocation service to both unregistered and immobile trucks, vans, and motorhomes. If your van is unregistered at the time of booking, we will document a full description of the vehicle for identification and security of your vehicle.

How much do you charge to transport a boat?

Our transport cost varies depending on the type of boat, the pick up point, and the distance it has to travel. Other important factors that impact the transit cost are administration time, transit time, loading and unloading time, logistic management times, and many more. The cost isn’t just for the time it is in transit; there is also the loading and unloading time. Contact us today to discuss in detail. 

Is boat shipping different from boat transport?

Boat shipping services are the same as boat transport. We specialise in moving all types of small and large boat, both local and interstate.

How much time do you take to transport a boat?

The transit time of a boat will depend on the boat type and the distance it needs to cover. It can take a day or a week, depending on the circumstances. When you contact us, our expert will assist you with advice and an obligation free quote.

Does it help in reducing the transportation cost if I help?

No, your involvement may make our transit process slower and add risk. Our professionals are skilled and have a wealth of experience in handling boat transit situations for decades in this industry. Your trust on us ensures that you are getting the best service possible in the industry within a very affordable price.

What will be the notice period if I need to transport my boat?

The earlier you notify us, the more flexible we will be with dates and time to transit your boat. If our transit schedule fills up, then the options for the availability of transport dates will be reduced.

Do you provide interstate boat relocation service?

Yes, we are the specialist in collecting and transporting a boat from interstate with our modern and well-maintained trailers.
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